bet5 Privacy Policy

1. Introduction

bet5 ("we", "us", "our") operates the website https://bet5.cam, an English-language guide and information platform serving users in Pakistan and other markets. This Privacy Policy ("Policy") describes how bet5 collects, uses, stores, discloses and protects personal data obtained from individuals ("User", "you", "your") who access or use this website.

We are committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy should be read together with our Terms & Conditions, which govern your use of the bet5 platform.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, please discontinue your use of this website immediately.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, IP address, device identifiers and browsing behaviour.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, bet5.
• "Data Processor" means a third-party entity that processes Personal Data on behalf of and under the instructions of bet5.
• "Cookies" means small text files stored on a User's device by a web browser for the purpose of retaining information between sessions.
• "Analytics Data" means aggregated, typically anonymised data about how Users interact with the website, used to improve platform performance and content.
• "Sensitive Personal Data" means categories of data that warrant heightened protection, including health data, financial account credentials, biometric data and government identification numbers. bet5 does not knowingly collect Sensitive Personal Data.

3. Data Controller Identity

3.1 The Data Controller responsible for Personal Data collected through this website is bet5, operating the platform at https://bet5.cam.

3.2 For all privacy-related enquiries, data access requests or complaints, Users may contact bet5 at the email address provided in Section 16 of this Policy. The email address is provided as plain text only and is not a clickable link.

3.3 bet5 is not a gambling operator, does not hold a gambling licence and does not process any financial transactions on behalf of users. Accordingly, bet5 does not collect payment card details, bank account numbers, e-wallet credentials or any information associated with Pakistani payment platforms such as Easypaisa, JazzCash or Raast in connection with any transaction.

4. Personal Data We Collect

4.1 bet5 may collect the following categories of Personal Data in connection with your use of this website:

4.1 Automatically Collected Technical Data

When you access the bet5 website, our servers and analytics tools may automatically record:

• IP address and approximate geographic location derived from it;
• Browser type, version and language settings;
• Device type, operating system and screen resolution;
• Pages visited, time spent on each page and navigation paths;
• Referring website URL (i.e., the site from which you arrived at bet5);
• Date and time of access;
• Technical error logs, where applicable.

4.2 Voluntarily Provided Data

If you contact us directly — for example via our support email — we may collect:

• Your name (if provided);
• Your email address;
• The content and metadata of your message or enquiry.

4.3 Cookie and Tracking Data

bet5 may use cookies and similar technologies to collect data about how Users interact with the website. Full details are set out in Section 7 of this Policy.

4.2 The following table summarises the categories of data, the purposes for which they are collected and the lawful basis under applicable data protection principles:

5. Lawful Basis for Processing

5.1 bet5 processes Personal Data only where there is a valid lawful basis for doing so. The lawful bases we rely upon are as follows:

• Legitimate Interests: Processing necessary for the purposes of our legitimate interests in operating, securing and improving the bet5 platform, provided those interests are not overridden by the rights and freedoms of the User;
• Consent: Where we rely on your consent — for example, for the placement of non-essential cookies — you may withdraw that consent at any time without detriment;
• Contract: Processing necessary to respond to your direct communications or enquiries;
• Legal Obligation: Processing required to comply with applicable law, regulatory requirements or lawful orders from competent authorities.

5.2 bet5 does not process Personal Data for automated decision-making or profiling purposes that produce legal or similarly significant effects on Users.

6. How We Use Your Personal Data

6.1 bet5 uses the Personal Data we collect for the following purposes only:

• To deliver, maintain and improve the content and functionality of the bet5 website;
• To monitor and analyse usage patterns in order to understand how visitors interact with our guides, articles and tools;
• To protect the security and integrity of the platform against malicious activity, unauthorised access and technical vulnerabilities;
• To respond to enquiries, complaints or requests submitted via our contact channels;
• To comply with applicable legal obligations, including the preservation of records as required by law;
• To enforce our Terms & Conditions and other applicable policies.

6.2 bet5 does not use Personal Data for unsolicited direct marketing, behavioural advertising or the sale of User data to third parties. We do not send marketing communications to Users without their explicit prior consent.

7. Cookies and Tracking Technologies

7.1 bet5 uses cookies and similar tracking technologies to support the operation and improvement of this website. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the website. These cookies enable core functionality such as page navigation and security. They cannot be disabled without significantly affecting site functionality.
• Analytics Cookies: Used to collect aggregated information about how visitors use the bet5 platform — pages visited, time spent and navigation patterns. This data is used solely to improve site performance and content quality. Where these cookies identify individual Users, your consent will be sought before they are placed.
• Preference Cookies: Store User preferences such as language or display settings to improve the browsing experience across sessions.

7.2 You may control or disable the use of cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or performance of the bet5 website. Instructions for managing cookies are available through your browser's help documentation.

7.3 bet5 does not use cookies to track Users across third-party websites or for cross-site behavioural advertising.

8. Data Sharing and Disclosure

8.1 bet5 does not sell, rent or otherwise transfer Personal Data to third parties for their own commercial purposes.

8.2 We may share Personal Data with third parties in the following limited circumstances:

• Service Providers (Data Processors): We engage third-party service providers — such as web hosting providers and analytics platforms — who process Personal Data on our behalf and strictly under our instructions. Such providers are bound by appropriate data processing agreements and are not permitted to use the data for their own independent purposes.
• Legal Requirements: We may disclose Personal Data to governmental or regulatory authorities where required to do so by applicable law, court order or other lawful compulsion. Where permitted by law, we will notify affected Users of such disclosure.
• Protection of Rights: We may disclose Personal Data where reasonably necessary to enforce our Terms & Conditions, prevent fraud, protect the safety of Users or respond to security threats.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of assets involving bet5, Personal Data may be transferred as part of that transaction, subject to equivalent privacy protections being maintained for affected Users.

8.3 In all cases of data sharing, bet5 takes reasonable steps to ensure that the recipient handles Personal Data in a manner consistent with this Privacy Policy and applicable law.

9. International Data Transfers

9.1 bet5 is an online platform and, as such, Personal Data may be processed by service providers located outside of Pakistan. Where Personal Data is transferred to countries that may not provide an equivalent level of data protection to that applicable in Pakistan, bet5 takes reasonable steps to ensure that adequate safeguards are in place — for example, through contractual arrangements requiring Data Processors to comply with data protection standards equivalent to those described in this Policy.

9.2 By using this website, you acknowledge and consent to the potential transfer of your Personal Data to countries outside Pakistan in the circumstances described in this section.

10. Data Retention

10.1 bet5 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

10.2 The following general retention principles apply:

• Technical and analytics data derived from website visits is retained in aggregated or anonymised form for a period of up to 26 months from the date of collection, after which it is deleted or further anonymised;
• Personal Data submitted via direct communications (e.g., support enquiries by email) is retained for as long as necessary to address the enquiry and for a reasonable period thereafter for reference purposes, not exceeding 24 months;
• Data retained for legal compliance purposes will be held for the period required by the applicable legal obligation.

10.3 When Personal Data is no longer required, bet5 will delete, anonymise or destroy it in a secure manner.

11. Security Measures

11.1 bet5 implements reasonable and appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• HTTPS/SSL encryption for all data transmitted between Users' browsers and the bet5 platform;
• Access controls limiting access to Personal Data to authorised personnel with a demonstrable need;
• Regular review and updating of security practices in response to evolving threats;
• Data minimisation — collecting and retaining only the minimum Personal Data necessary for specified purposes.

11.2 Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure. bet5 cannot guarantee the absolute security of Personal Data transmitted over the internet. Users transmit Personal Data at their own risk.

11.3 In the event of a Personal Data breach that is likely to result in a risk to the rights and freedoms of affected Users, bet5 will take appropriate steps to address the breach and, where required by applicable law, notify affected Users and relevant authorities without undue delay.

12. Your Data Protection Rights

Subject to applicable law, you may have the following rights in relation to Personal Data that bet5 holds about you. To exercise any of these rights, please contact us at the address provided in Section 16. We will respond to all valid requests within a reasonable timeframe.